Mostplay Privacy Policy

1 Introduction

This Privacy Policy applies to all users of the Mostplay platform, accessible at mostplay.vu. It covers the website, any associated mobile experience and all services made available through them — including Casino, Sports Betting, Fish Games, Bingo, Deposit and Withdrawal features.

When you register an account on Mostplay, browse the platform or make use of any of its features, you are sharing information with us. This policy explains clearly what that information is, the reasons we collect it and the ways it is used. It also sets out the rights you have in relation to your own data and how to exercise them.

By registering an account or continuing to use the Mostplay platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not create an account or use the platform.

2 What We Collect

Mostplay collects personal information in several ways — directly from you when you register or use the platform, automatically as you interact with the site, and from third-party service providers involved in payment processing or identity verification.

Information you provide directly:

• Full name, date of birth and gender as provided during registration.
• Email address and mobile phone number used to create and verify your account.
• Residential address, city and country of residence.
• Identity documents submitted during verification checks, such as a national identity card or passport.
• Payment account details associated with your JazzCash, Easypaisa, Raast, bank account or other supported method — sufficient to process deposits and withdrawals in PKR.
• Communications you send to our support team, including chat transcripts and emails.

Information collected automatically:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Pages visited, time spent on each page and navigation path through the platform.
• Game sessions played, including game type, duration, stakes and outcomes, which are recorded for account management and dispute resolution purposes.
• Deposit and withdrawal transaction records, including amounts in PKR, timestamps and payment method used.

3 How We Use Your Data

Every piece of data collected by Mostplay is used for a defined purpose. We do not process personal information in ways that are incompatible with the reason it was originally collected. The main purposes for which we use your data are:

• Account creation and management: Setting up and maintaining your Mostplay account, verifying your identity and age, and keeping your account details up to date.
• Processing payments: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and processing withdrawal requests back to your verified payment account.
• Platform delivery: Providing access to Casino games, Sports Betting markets (including Cricket, PSL, T20, Football and Esports), Fish Games, Bingo and all other platform features.
• Bonuses and promotions: Determining eligibility for welcome bonuses, ongoing promotions and tournament offers, and ensuring bonus terms are applied correctly to your account.
• Security and fraud prevention: Detecting and investigating suspicious account activity, duplicate registrations, chargeback abuse and any other activity that may represent a breach of the Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes related to game outcomes or transactions, and maintaining records of communications for quality assurance.
• Legal and compliance obligations: Meeting due diligence and record-keeping requirements as applicable to the operation of the platform.
• Platform improvement: Analysing aggregated usage data to understand how players use the platform and make improvements to the user experience, game selection and payment flows.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts to your registered email or phone number. We may also send promotional communications where you have not opted out.

4 Data Sharing

Mostplay does not sell personal data. We share your information only in the following defined circumstances:

• Payment processors: When you make a deposit or withdrawal, your financial details are shared with the relevant payment service provider — such as JazzCash, Easypaisa or your bank — to the extent required to process the transaction. These providers handle your data under their own privacy policies and are not permitted to use it for any other purpose.
• Identity verification services: Where we use a third-party provider to assist with document verification or age checks, your identity data is shared with that provider for that purpose only.
• Game providers: Some games on the Mostplay platform are provided by third-party studios. Game session data — including stake amounts and outcomes — may be processed by these providers as part of game delivery. They are not provided with your full identity or contact details.
• Technology and hosting providers: Service providers that support the technical operation of the platform may process data on our behalf as part of providing their services. These parties are bound by data processing agreements that restrict how they may use your information.
• Legal and investigative requirements: Mostplay may disclose personal data where required to do so by applicable law or in response to a valid request from a relevant authority in connection with an investigation. We will always aim to limit such disclosures to what is strictly required.

5 Security Measures

Mostplay takes the security of your personal data seriously. A range of technical and organisational measures are in place to protect your information from unauthorised access, loss, alteration or disclosure. These include:

• Encrypted connections (HTTPS/TLS) for all data transmitted between your browser or device and the Mostplay platform.
• Secure storage of account credentials — passwords are stored using modern hashing techniques and are never stored in plain text.
• Access controls that restrict which members of staff can view personal or financial data, based on their specific role and need.
• Regular internal reviews of data handling practices and security configurations.
• Session management controls that automatically log out inactive sessions after a defined period.

While Mostplay takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play a part in keeping your account safe — use a strong, unique password, do not share your login details with anyone and contact support immediately if you suspect your account has been compromised.

6 Data Retention

Mostplay retains personal data for as long as it is needed to fulfil the purposes described in this policy. The main retention principles are:

• Active accounts: Data associated with your active Mostplay account is retained for as long as your account remains open and active.
• Closed accounts: When an account is closed — whether at your request or by Mostplay — certain data is retained for a defined period after closure. This is necessary to handle any outstanding disputes, process pending transactions and meet applicable record-keeping requirements. The standard post-closure retention period is five years for financial transaction records.
• Support communications: Records of support interactions are retained for a reasonable period to allow for follow-up and quality assurance, and are then deleted or anonymised.
• Technical and usage data: Aggregated and anonymised usage data may be retained for analytical purposes without time limit, but this data cannot be linked back to any individual player once anonymised.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be associated with any individual.

7 Your Rights

As a Mostplay player, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team and clearly describe your request. We will aim to respond within a reasonable timeframe.

8 Cookies and Tracking

Mostplay uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help the platform function correctly, remember your preferences and understand how the site is being used.

The types of cookies used on Mostplay include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you move between pages, and security cookies that help protect your account. These cannot be disabled without affecting how the platform works.
• Functional cookies: Remember your preferences such as language and display settings to provide a more consistent experience across visits.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where sessions typically begin and end, and how long players spend in different sections. This data is aggregated and used to improve the platform. It is not linked to individual identities for marketing purposes.

You can manage cookie preferences through your browser settings. Blocking certain types of cookies may affect the functionality of parts of the Mostplay platform. Clearing cookies will log you out of your current session.

9 Minors

Mostplay is an adult-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the platform.

If Mostplay becomes aware that a user is under 18, the account will be closed immediately and any personal data associated with it will be deleted, except where retention is required to document the incident. If you are a parent or guardian and believe a minor has registered on the platform, contact support immediately so the situation can be resolved.

10 Changes to This Policy

Mostplay may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes to applicable requirements, or improvements to our data handling practices. When updates are made, the revised policy is published on this page with a new effective date at the top.

For changes that materially affect how your personal data is processed, Mostplay will make reasonable efforts to notify active players via their registered email address or through an on-platform notice before the changes take effect. Your continued use of the platform after the updated policy is published constitutes acceptance of the changes.

We recommend checking this page periodically so you are always aware of the current Privacy Policy. If you have any questions about a specific change, contact our support team.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information is being handled, you can reach the Mostplay support team through the platform's live chat or by writing to us at: