Mostplay Terms and Conditions

1 Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Mostplay ("the Platform", "we", "us"). By accessing the Mostplay website at mostplay.vu, registering an account or using any feature of the platform — including Casino, Sports Betting, Fish Games, Bingo, Deposits or Promotions — you confirm that you have read, understood and agreed to these Terms in full.

If you do not agree with any part of these Terms, you should not register an account or use the platform. These Terms should be read alongside the Privacy Policy and Responsible Gaming policy, both of which are incorporated by reference and form part of the overall agreement between you and Mostplay.

2 Eligibility and Registration

To register and maintain an account on Mostplay, you must meet all of the following requirements at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 18 years of age. Mostplay is an adult-only platform and access by minors is strictly prohibited.
• You must be registering and using the account entirely for your own personal use, not on behalf of another person or entity.
• You must not currently be self-excluded from Mostplay or any gaming platform through a self-exclusion arrangement.
• You must provide accurate, complete and truthful information at the time of registration and keep your details up to date.
• You must not already hold another active or suspended account on Mostplay.

Mostplay reserves the right to request identity verification documents at any point. This may include a valid national identity card, passport or other government-issued identification, along with proof of address and proof of ownership of payment methods used. Failure to provide satisfactory documentation when requested may result in withdrawal requests being held or accounts being suspended.

Providing false information during registration — including a false date of birth — is a serious breach of these Terms and will result in immediate account closure with all funds forfeited.

3 Account Rules

Each player is permitted to hold one active account on Mostplay at any time. The following rules apply to all accounts:

• One account per person: Creating or using more than one account — whether under the same name, same device, same IP address or same payment method — is prohibited. All duplicate accounts will be closed and any balances or bonuses held within them will be cancelled.
• Account security: You are fully responsible for keeping your login credentials secure. Do not share your username or password with anyone. Mostplay will never ask for your password via email, live chat or any other channel.
• Unauthorised access: If you believe your account has been accessed without your permission, contact support immediately. You remain responsible for all activity carried out under your account until you notify Mostplay and the account is secured.
• Accurate contact information: Keep your registered email address and phone number current. Mostplay uses these to send important account notifications. Failure to maintain accurate contact details may affect your ability to receive time-sensitive communications.
• Account currency: All Mostplay accounts operate in Pakistani Rupees (PKR). Balances, deposits, withdrawals, bonuses and winnings are all displayed and processed in PKR.

4 Deposits and Withdrawals

All financial transactions on Mostplay are conducted in PKR. The platform supports the following payment methods for both deposits and withdrawals: JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets. Availability of specific methods may vary and is subject to change.

Deposits:

• All deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted under any circumstances.
• Mostplay does not charge platform-side fees on deposits, though your payment provider may apply their own charges.
• Deposits are typically credited to your Mostplay account within a short processing window. If a deposit does not appear within a reasonable time, contact support with your transaction reference.
• Minimum and maximum deposit limits may apply per transaction and per day, depending on the payment method used. Current limits are displayed at the time of deposit.

Withdrawals:

• Withdrawals can only be made to a payment account registered in your own name and, wherever possible, to the same method used for the most recent deposit.
• Before a withdrawal is processed, Mostplay may require identity verification documents if not already provided. This is a standard procedure and is not specific to your account.
• Withdrawal requests are subject to a processing time that varies by method. Raast and mobile wallet withdrawals are typically faster than bank transfers.
• Any active bonus balance that has not met the applicable wagering requirement must be resolved before a withdrawal can be processed from the same account balance.
• Mostplay reserves the right to limit or decline a withdrawal request where there is a reasonable basis to suspect fraud, money laundering or breach of these Terms.

5 Bonuses and Promotions

Mostplay offers a range of bonuses and promotions to both new and existing players. All offers are subject to specific terms that are published on the Promotions page at the time the offer is live. The following general rules apply to all bonuses unless the specific promotion states otherwise:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they or any associated winnings can be withdrawn. The wagering requirement multiplier is stated in each promotion's specific terms.
• Eligible games: Not all games contribute equally to meeting wagering requirements. Contribution percentages per game category are stated in the relevant promotion terms. Sports bets may have different contribution rules from Casino games.
• Expiry: Bonuses expire after a set period from the date they are credited. Any unwagered bonus balance remaining at expiry will be removed from your account.
• One bonus at a time: Unless specifically stated otherwise, only one bonus can be active on your account at a time. Opting into a new promotion while an existing one is active may result in the existing bonus being forfeited.
• No abuse: Bonuses are intended for genuine recreational play. Using bonus funds primarily to exploit game mechanics, bet patterns designed to fulfil wagering with minimal risk, or coordinating with other players to abuse offer conditions is prohibited.
• Mostplay's discretion: Mostplay reserves the right to modify, suspend or withdraw any promotion at any time without prior notice, and to decline to award a bonus where eligibility conditions are not met.

Welcome bonuses are available to new players on their first qualifying deposit. Details of the current welcome offer are available on the Promotions page. Promotional offers tied to Cricket events such as PSL or T20 tournaments are announced in advance and are subject to their own specific conditions.

6 Prohibited Conduct

The following activities are strictly prohibited on Mostplay. Engaging in any of the below may result in account suspension, permanent closure, cancellation of bets and bonuses, and recovery of any funds obtained through prohibited activity:

• Using automated software, bots, scripts or any other tools designed to interact with the platform without direct human input.
• Exploiting bugs, errors or glitches in games or the platform. Any winnings resulting from a known or reported bug are void. Players who discover a bug are required to report it rather than exploit it.
• Attempting to manipulate the outcome of any game or bet through collusion, match-fixing or any other means.
• Using the platform for money laundering or any other financial crime, including depositing funds that originate from illegal activity.
• Chargebacks or reversals of legitimate deposits. Any player who initiates a chargeback on a deposit will have their account suspended pending investigation. Fraudulent chargebacks may result in legal action.
• Creating accounts using false identity information, stolen payment credentials or other fraudulent methods.
• Accessing or attempting to access another player's account without their knowledge and consent.
• Harassment, abuse or threatening behaviour directed at any Mostplay staff member or other player through any channel.

7 Gaming and Betting Rules

All games available on Mostplay — including Casino, Live Casino, Slots, Fish Games and Bingo — use certified random number generation or live dealer mechanics. Game outcomes are not influenced by account history, balance size, recent win or loss patterns or any other account-level variable.

Sports Betting: Bets placed on Cricket matches, including PSL games, T20 internationals and other supported tournaments, are settled according to the official result declared by the relevant governing body. In the event of match abandonment, postponement or cancellation, bets will be settled according to the specific rules published in the Betting section. Football and Esports markets follow their own sport-specific settlement rules.

• Bets are final once confirmed. Cancellation of a confirmed bet is not available except in circumstances defined in the sport-specific rules.
• Mostplay reserves the right to void any bet placed at an obviously erroneous price or as a result of a system error.
• Maximum bet limits apply per market and per event. These limits are displayed within the betting interface and may vary by sport, competition or market type.
• Live betting markets close and suspend at points during a match at Mostplay's discretion. Bets accepted before a market closes are settled normally; bets accepted after a market was due to close may be voided.

Casino and other games: Minimum and maximum stake limits vary by game and are displayed within each game's interface. All game outcomes are final once the game round is completed. Disputes regarding game results should be submitted through support with the relevant game round ID.

8 Privacy and Data

Mostplay collects and processes personal data in connection with account registration, identity verification, payment processing and platform operation. Full details of what data is collected, how it is used, how long it is retained and your rights as a data subject are set out in the Privacy Policy.

By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data is not sold to third parties for marketing purposes.
• Data shared with payment processors (such as JazzCash and Easypaisa) is limited to what is required to process your transaction.
• You may request access to the data held about you or ask for corrections to be made by contacting support.
• All data is stored securely and access is restricted to personnel who need it to carry out their responsibilities.

9 Liability and Disputes

Mostplay operates the platform on an "as is" basis. While every reasonable effort is made to ensure the platform is available and functions correctly at all times, Mostplay does not guarantee uninterrupted or error-free access. Planned maintenance or unexpected downtime may occur, and Mostplay is not liable for losses resulting from temporary unavailability.

Mostplay's liability to any player is limited in all circumstances to the amount held in that player's account at the time the issue arose. Mostplay is not liable for:

• Losses arising from internet connectivity issues on the player's side.
• Losses claimed to result from misunderstanding the rules of a game or betting market.
• Consequential, indirect or special losses of any nature.
• Losses arising from the player sharing their login credentials with a third party.

Dispute process: If you believe a bet has been settled incorrectly or a game outcome was not recorded accurately, contact support within 7 days of the event with the relevant game round or bet reference number. Disputes submitted after this window may not be considered. Mostplay's decision following investigation is final.

10 Account Termination

Closure by the player: You may request that your account be closed at any time by contacting support. Before closure is processed, any pending withdrawals will be completed and any active bonuses will be removed. If you are closing your account for responsible gaming reasons, please inform support so that appropriate self-exclusion arrangements can be put in place rather than a simple account closure.

Closure by Mostplay: Mostplay reserves the right to suspend or permanently close an account at its discretion, including but not limited to situations where:

• The player has breached any part of these Terms.
• Fraudulent activity or money laundering is suspected.
• A player is found to have provided false registration information.
• The account has been inactive for an extended period and attempts to contact the registered email address have not received a response.

Where an account is closed due to a breach of Terms, Mostplay reserves the right to withhold the account balance pending investigation. Where closure is for reasons unrelated to player misconduct, the remaining real-money balance will be returned via the player's registered payment method.

11 Responsible Gaming

Mostplay is committed to providing a gaming environment that supports player wellbeing. The platform is designed for adult entertainment — it is not a way to generate income, solve financial problems or cope with stress. All players are encouraged to approach gaming with a clear budget and time limit in mind.

The following tools are available to all registered players directly within account settings:

• Deposit limits: Set daily, weekly or monthly limits on how much can be deposited to your account. Limits take effect immediately when reduced and require a cooling-off period when increased.
• Session reminders: Set time reminders that notify you when you have been playing for a specified duration.
• Self-exclusion: Temporarily or permanently exclude yourself from the platform. During a self-exclusion period, your account will be locked and you will not be able to register a new account.

For more information on responsible gaming practices, tools and where to find support, visit the Responsible Gaming page. Mostplay encourages any player who feels their gaming activity is becoming a concern — for themselves or for someone they know — to reach out and make use of the available resources.

12 Amendments to These Terms

Mostplay may update or amend these Terms at any time. When changes are made, the updated version will be published on this page with a revised date at the top. For material changes, Mostplay will make reasonable efforts to notify active players via their registered email address or through an on-platform notice.

Your continued use of the platform after the updated Terms have been published constitutes your acceptance of the changes. If you do not agree with any updated Terms, you should stop using the platform and request account closure through support.

If you have questions about any part of these Terms, contact Mostplay support through the platform. The support team is available around the clock and will be happy to clarify anything that is not clear.